DE Toolkit Deployment Engineer Assessment
Assessment

Deployment Engineer Assessment

Deployment Engineer Assessment

Avaya UCaaS Displacement Certification Exam

Version: 1.0 Passing score: Written section ≥80/100. Practical section: “Meets expectations” on all 5 dimensions. Time limit (written): 90 minutes — open book (you may use the toolkit docs; you may not use other DEs) Instructions: Answer all questions in the written section. The practical section is evaluated live with your manager.

Candidate name: ____________________________ Date: ____________________________ Evaluator (written): ____________________________ Evaluator (practical): ____________________________

Part 1 — Written Assessment (100 points)

Section A: Technical Fundamentals (25 points)

A1 (3 pts) Explain in one paragraph the difference between SIP and RTP and what each one does in a VoIP call.

Answer:

A2 (3 pts) A customer reports that calls are “choppy and breaking up.” Name three distinct causes and the diagnostic step for each.

CauseHow to diagnose
1.
2.
3.

A3 (2 pts) What is SIP ALG? Should it be enabled or disabled on a UCaaS deployment? Why?

Answer:

A4 (3 pts) Calculate the minimum dedicated bandwidth needed for a 75-seat customer with 20% peak concurrency using G.711. Show your work.

Answer:

A5 (2 pts) A customer’s current internet connection is a T1 (1.5 Mbps). They have 40 seats. Can they proceed with migration as-is? What do you tell them?

Answer:

A6 (3 pts) What is the difference between a DID, a BTN, and an extension? Give a real-world example of a situation where confusing these three things would cause a migration problem.

Answer:

A7 (3 pts) Name 5 types of analog devices you’d look for in an assessment, and identify the correct disposition for each (eFax, ATA, SIP replacement, or remain on POTS).

DeviceDisposition
1.
2.
3.
4.
5.

A8 (3 pts) Explain MOS. What does a MOS of 3.1 tell you? What would you do if a customer’s Day 7 health check showed an average MOS of 3.1?

Answer:

A9 (3 pts) What is DSCP EF (code 46) and why does it matter for a UCaaS deployment?

Answer:

Section B: The Migration Process (30 points)

B1 (4 pts) List all 7 migration stages, who owns each, and the exit criterion for each.

StageNameOwnerExit criterion
1
2
3
4
5
6
7

B2 (3 pts) When n8n workflow 903 fires, it automatically completes several tasks. Name 4 of them.

  1. _____________________________________
  2. _____________________________________
  3. _____________________________________
  4. _____________________________________

B3 (3 pts) What is a FOC date? Who issues it? What happens if the FOC date slips? What do you do?

Answer:

B4 (4 pts) Walk through the porting lifecycle from LOA submission to completion. For each stage, name the stage and what action advances it to the next one.

Answer:

B5 (3 pts) Why do you keep the old PSTN trunk live for 48 hours after cutover? What exactly is your rollback capability if something goes catastrophically wrong at 3am?

Answer:

B6 (3 pts) A customer’s call center manager calls you on cutover day saying “agents are sitting in the queue but calls aren’t coming to them.” Walk through your diagnosis.

Answer:

B7 (3 pts) What does the pre-migration checklist require for E911? What is the 933 test? What happens if the 933 test shows a wrong address?

Answer:

B8 (4 pts) What are the 8 sections of a complete Stage 2 assessment? (Name them without using the docs.)

1–8: _____________________________________

B9 (3 pts) A customer says “we don’t have any fax machines.” What do you do? Why?

Answer:

Section C: Platform and Compliance (25 points)

C1 (3 pts) Which of our 6 platforms support FedRAMP? Which do not? If a customer is a federal contractor, what are your options?

Answer:

C2 (4 pts) Match each compliance vertical to its industry trigger, the package name, and one specific Stage 5 requirement:

VerticalIndustry triggerPackage nameOne Stage 5 requirement
HIPAA
PCI-DSS
FedRAMP
FERPA

C3 (3 pts) A healthcare customer is on 8x8 standard tier. What specific step must happen before go-live that would not be required for a non-healthcare customer?

Answer:

C4 (2 pts) The compliance gate check (compliance_checker.py --can-advance --stage 5) returns exit code 2. What does this mean? What do you do?

Answer:

C5 (3 pts) A customer wants Net2Phone for their call center operation (20 agents, skills-based routing, supervisor monitoring). What do you tell them?

Answer:

C6 (3 pts) What is the universal provisioning sequence that applies to all platforms? Name the steps in order (at least 10 of the 15 steps to receive full credit).

Answer:

C7 (3 pts) A customer has Avaya J179 desk phones (80 of them). Can they use these on RingCentral? On 8x8? What do you tell the customer?

Answer:

C8 (4 pts) The feature mapper shows “Workaround” for paging on all 6 platforms. The customer has a 4-zone overhead paging system connected to their Avaya via analog ports. Describe your complete solution.

Answer:

Section D: Troubleshooting (20 points)

D1 (4 pts) A user at Site A can hear the caller but the caller can’t hear the user. A user at Site B has no issues. Walk through your diagnosis. What are the 3 most likely causes and what do you check first?

Answer:

D2 (3 pts) Calls at a customer site drop after exactly 32 seconds. Every call, every time. What is causing this? How do you fix it?

Answer:

D3 (3 pts) The LOA was submitted 3 days ago but the winning carrier’s porting team sent back a rejection: “BTN Mismatch.” Walk through exactly what you do.

Answer:

D4 (3 pts) n8n workflow 903 didn’t fire after a HubSpot deal moved to Closed Won. Walk through how you diagnose and manually trigger it.

Answer:

D5 (3 pts) A new Yealink T46U desk phone is showing “Not Registered.” Walk through your troubleshooting checklist.

Answer:

D6 (4 pts) Port day arrives. The FOC time was 4am. It’s now 4:45am and inbound calls to the ported numbers are still routing to the old Avaya system. The old system is still running. Walk through what you do, in order, with the specific people you call.

Answer:

Part 2 — Practical Evaluation

Evaluated by the senior DE or manager in a live session. Each dimension is rated: Exceeds / Meets / Below expectations.

Dimension 1: Assessment execution

Scenario: You’re given a fictional customer profile (25 seats, healthcare, Avaya IP Office 500, 2 fax machines, 1 paging system). Walk the evaluator through your Stage 2 assessment process as if they are the customer’s IT admin. Ask the right questions. Document what you collect.

Rating: [ ] Exceeds [ ] Meets [ ] Below Notes: ____________________________

Dimension 2: CLI tool proficiency

Scenario: Given a migration ID, the evaluator will ask you to:

  1. Run porting_tracker.py — create an order, advance it, print the checklist
  2. Run compliance_checker.py — detect a vertical, check status, sign off one requirement, run the stage gate
  3. Run feature_mapper.py — generate and interpret a gap report

No reference to docs allowed. Time limit: 15 minutes for all three.

Rating: [ ] Exceeds [ ] Meets [ ] Below Notes: ____________________________

Dimension 3: Cutover simulation

Scenario: Evaluator presents a “cutover night” scenario with a mid-cutover complication (choose one):

  • Option A: Port failed — calls not routing to new platform at T+20 minutes
  • Option B: E911 address is wrong at one site — cannot get it corrected before business hours
  • Option C: Auto-attendant is routing to wrong destination when caller presses 2

Candidate must correctly diagnose, describe the fix, and state whether rollback is warranted.

Rating: [ ] Exceeds [ ] Meets [ ] Below Notes: ____________________________

Dimension 4: Customer communication

Scenario: Evaluator plays a customer executive who is upset because the port didn’t happen at the FOC time. It’s now 6am and the customer’s office opens at 8am. The customer is demanding answers. Candidate must: stay calm, be accurate about what happened and what’s being done, give a realistic ETA, and not overpromise.

Rating: [ ] Exceeds [ ] Meets [ ] Below Notes: ____________________________

Dimension 5: Platform knowledge

Scenario: Evaluator asks 5 rapid-fire platform questions drawn from these categories:

  • Where is the E911 configuration on Platform X?
  • Why would you NOT recommend Platform X for Customer Y?
  • What add-on is required for call recording on RingCentral?
  • A customer has Cisco phones — which platform best supports them?
  • What platform tool can import an Avaya IP Office configuration file?

Rating: [ ] Exceeds [ ] Meets [ ] Below Notes: ____________________________

Scoring Summary

Written section

SectionPoints possiblePoints earned
A — Technical Fundamentals25
B — Migration Process30
C — Platform and Compliance25
D — Troubleshooting20
Total100

Written result: [ ] Pass (≥80) [ ] Needs retake (<80)

Practical section

DimensionRating
1. Assessment execution
2. CLI tool proficiency
3. Cutover simulation
4. Customer communication
5. Platform knowledge

Practical result: [ ] Pass (all Meets or Exceeds) [ ] Needs retake

Final Certification

[ ] CERTIFIED — cleared for solo migration work [ ] Retake required — sections: ____________________________

Evaluator signature: _______________________ Date: _______________

Candidate signature: _______________________ Date: _______________

This assessment is on file in: Cloud Magic › HR › Certifications › [DE Name] › 2026-XX-XX-DE-Assessment.pdf